IBM is working with Sears on the project US retail giant Sears has opened its first virtual store on IBM's island in online computer game, Second Life. The prototype shop is intended to showcase...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause