Analysts are advising hosted software customers to ensure their contracts include guarantees against downtime. Such clauses could help to reassure firms as to the stability of hosted services in the wake...
Trump could stop JEDI cloud contract over competition concerns as bidding comes down Microsoft versus Amazon
SLAs regularly missed, staff turnover high and the mood is depressing, an insider at engineering giant AECOM has claimed, as outsourcing woes continue
Worldline CIO Ryan Bryers has been on a mission to build a high quality offshore DevOps team at low cost
'We didn't want to be two steps away from the action,' says delivery director Gavin Drescher
The 'service and innovation' model can help customers and service providers strike a mutually beneficial relationship