Jos Creese argues that self-service is necessary to cut costs IT self-service is a great concept but even the best systems struggle to solve more than one eighth of IT problems, a report from Gartner...
It's not just politicians who are increasingly eschewing knowledge and expertise - business is too, warns Peter Cochrane
Google responds to anti-trust fine over bundling of apps with Android by levying licence fee for apps in the EEA
A core team met every day to ensure the transformation stayed on track
The hotel giant is revamping its IT systems as it acquires multiple new brands