Wolseley UK has signed a £5m contract to install a new voice network to handle calls at its 1,700 sites across the country. The deal with vendor Thus will provide the company, which owns retail outlets...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause