The Internet will not kill off call centres, but will transform them into 'contact centres' which handle an increasingly complex mix of multimedia messages. In a report issued last week, researcher Ovum...
Companies are challenging Amazon in retail and cloud
Cosmetics firm is undergoing a top-to-toe tech refresh with GDPR compliance thrown in
DFS resorts to cloud to help handle spikes in online demand
Economy and business performance not a problem, reckon small firms
Charity engages Braintree to move away from previous payment system which was in danger of failing and losing millions of pounds of donations, admits CTO