Offshore call centres fail to deliver
Improving onshore operations can offer greater benefits, according to new study
Language difficulties with offhshore call centres can lead to lower productivity Offshoring call centre jobs is undermining customer relationships and failing to deliver cost savings, according to new...
Services and Outsourcing
Trump concerned about $10bn Pentagon cloud computing contract
Trump could stop JEDI cloud contract over competition concerns as bidding comes down Microsoft versus Amazon
How AECOM's $2.3bn outsourcing deal with IBM went disastrously wrong
Computing charts the recent history of the ailing deal, with rumours building that the companies are on the cusp of acrimoniously parting company
IBM to 'be gone' from AECOM by Spring, says insider
SLAs regularly missed, staff turnover high and the mood is depressing, an insider at engineering giant AECOM has claimed, as outsourcing woes continue
Set the bar high: Lessons learned from a decade of outsourcing to India
Worldline CIO Ryan Bryers has been on a mission to build a high quality offshore DevOps team at low cost
LV Insurance: why we decided against using a system integrator for our IT transformation
'We didn't want to be two steps away from the action,' says delivery director Gavin Drescher