Offshore call centres fail to deliver
Improving onshore operations can offer greater benefits, according to new study
Language difficulties with offhshore call centres can lead to lower productivity Offshoring call centre jobs is undermining customer relationships and failing to deliver cost savings, according to new...
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AI and ML latest: Facebook, Google and Twitter use AI to track illegal drug dealing
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Falling prices drive RPA adoption, says Gartner
The price for robotic process automation solutions will fall by as much as 15 per cent this year
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