Companies have been urged to follow the lead of major airlines and create extra funds by finding alternative uses for core IT projects. Speaking at the GigaWorld IT forum in Rome, Richard Clarke, director...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause