A recent survey by services giant AT&T in co-operation with the Economist Intelligence Unit has found that almost 25 percent of companies have converged voice and data networks throughout all or most of their organisations, and that by 2008 this will be 60 percent. The figure in 2004 was 15 percent.
When asked to identify the main benefits of network convergence, firms said the top two were: better collaboration with customers, suppliers and partners; and better customer service. Previously, t...
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