Mail management firm Pitney Bowes has adopted a field service management system to allow its engineers to operate more efficiently. The system has been given to more than 420 of Pitney Bowes' field...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause