Heathrow's £4bn Terminal Five (T5) will use an XML-based central messaging hub to create the most advanced airport IT system in the world. The hub will help manage the risk and complexity inherent in...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause