A Microsoft survey suggests firms fail to properly train users of customer relationship management systems
A quarter of firms admit to having lost customers due to ineffective use of customer relationship management systems, according to a new survey this week from Microsoft. The survey of 100 sales...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders