Eurostar is replacing scheduling software to better manage its call centre staff at busy times, reduce manual administration and improve productivity. Its previous software lacked the real time flexibility...
Enterprises are also more focused on customer retention and cost savings
Artificial intelligence will complement, not replace, humans - but we have to help each other
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Rory Lynch, a solicitor in the media team at law firm Seddons, discusses a recent English High Court decision to stop a class action lawsuit brought against Google