Telephony software that gives call-centre agents a fast, efficient platform from which to sell additional services to customers makes for a happy ship, and can boost business revenues by up to 15 percent....
The FT's Angelique Vu on how she switched from the creative arts to software engineering
Time to stop just talking the talk, says commercial director Dominic Harvey. More diverse companies do better
Diversity is not economics - you need to start from the top, says Pitney Bowes' Sheryl Battles
And three things they don't, writes Holly Brockwell
The airline, which had no formal approach to APIs, needed new ways to compete in a crowded market