Claims backlogs force contingency plan of a return to clerical processes
More than half of Jobcentre Plus (JC+) contact centres using the CMS2 customer management system will revert to clerical processes, under contingency plans being finalised this week. The aim is...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders