A lack of investment is leaving UK call centres trailing behind theirhead. European rivals such as Germany. According to research carried out by Datamonitor, 46 per cent of German call centres are CTI-enabled,...
Both IDC and Gartner concur that PC sales rose strongly in the second quarter
Australian scientists claim it could be a much more energy-efficient approach
Grouply.io Chrome extension allowed sensitive data to be accessed by marketers
Ironically, Watson could replace the HR department