The key to a successful call centre is to put customer interaction first, according to a report by researcher Ovum which evaluates software from eight vendors, writes Lisa Kelly. David Bradshaw, senior...
Companies are challenging Amazon in retail and cloud
Cosmetics firm is undergoing a top-to-toe tech refresh with GDPR compliance thrown in
DFS resorts to cloud to help handle spikes in online demand
Economy and business performance not a problem, reckon small firms
Charity engages Braintree to move away from previous payment system which was in danger of failing and losing millions of pounds of donations, admits CTO