The key to a successful call centre is to put customer interaction first, according to a report by researcher Ovum which evaluates software from eight vendors, writes Lisa Kelly. David Bradshaw, senior...
Collection #1, originally posted in December, contains 140 million email addresses that haven't been seen in security breaches before
Consumers can check the provenance of produce via a QR code
Huawei accused of stealing trade secrets from US partners
Windows 10 search shake-up will also bring changes to Office 365