BT has launched a new two-way satellite broadband service for other providers to sell on to small and medium-sized enterprises (SMEs) and home users in rural areas. The service offers 512kbit/s download...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause