Scottish Water says it has achieved cost savings of £18m and a 250 per cent return on investment from a major customer service programme. The firm launched its £7m 'promise to resolution' (P2R) initiative...
The FT's Angelique Vu on how she switched from the creative arts to software engineering
Time to stop just talking the talk, says commercial director Dominic Harvey. More diverse companies do better
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The airline, which had no formal approach to APIs, needed new ways to compete in a crowded market