Nokia has added a new voice-centric model to its E Series corporate handsets, offering business customers a no-nonsense basic phone that can also run email. The communications giant also unveiled new device...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause