UK companies employ a diverse range of helpdesk, service desk and IT service management (ITSM) software to deliver a mixture of technical support, asset, change and configuration management to end users...
Many businesses could be transformed by the strategic adoption of APIs, cloud services, artificial intelligence and big data
Security, ease of use and cloud first are technology priorities for the children's charity, says IT head Jon Winder
Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack
And starting 1st September 2019, all new Office 365 customers will only be able to use Microsoft's Slack-rival Teams for calling, chat and meetings
Banks are using more AI, but customers don't always trust it