Service desk, previously known as helpdesk, software has been around for as long as businesses have used computers, with large organisations realising early on that they required some method of recording...
Employees claim that the tools give "the keys to the kingdom"
Researchers called the trend a "troubling sign"
The Alexa-powered hardware would offer suggestions to users on how they can better interact with people around them
Group CTO Ed Conolly explains the role of data infrastructure in meeting the demand for clean energy