Visit your favourite website or call your bank and you're greeted with: "Welcome back, Mr Clark! We have recommendations for you" or "Hello Mr Clark. How may I help you this afternoon?" It's called personalisation...
Enterprises are also more focused on customer retention and cost savings
Artificial intelligence will complement, not replace, humans - but we have to help each other
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Rory Lynch, a solicitor in the media team at law firm Seddons, discusses a recent English High Court decision to stop a class action lawsuit brought against Google