Nectar The launch of the Nectar loyalty card presented a unique IT opportunity, a genuine 'green field' operation with no ageing legacy systems to worry about. The scheme's organiser, Loyalty Management...
Lean methodologies have more than halved the time taken for testing
The use of chatbots and other virtual assistants will reduces staff turnover of customer service agents and improve their job satisfaction, says Feefo's Matt West
A focus on gathering and analysing pipeline performance data is critical says XebiaLabs' Rob Vanstone
The North of England is turning into a technology hub