I am afraid you have been misled by Lloyds TSB’s spin (Lloyds TSB closes Indian call centre, computing.co.uk/2184651). To suggest Mumbai was for overflow calls is a recent invention. If there is now...
It's not just politicians who are increasingly eschewing knowledge and expertise - business is too, warns Peter Cochrane
Google responds to anti-trust fine over bundling of apps with Android by levying licence fee for apps in the EEA
A core team met every day to ensure the transformation stayed on track
The hotel giant is revamping its IT systems as it acquires multiple new brands