Service-level agreements can be a godsend or a millstone. Annie Gurton explains how to get the right one
Service-level agreements (SLAs) come in all shapes and sizes. They give definitions for service and system response times and problem resolution. Increasingly, IT managers are not just accepting th...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders