Customers will complain until 2006 that more than 50 per cent of their customer relationship management (CRM) projects have failed, and the majority will underestimate costs by between 40 and 75 per cent,...
Microsoft's Paul Allen dies following third battle with cancer
Sensitive information was left exposed to physical and cyber attackers in 2017
Enterprises are also more focused on customer retention and cost savings
Artificial intelligence will complement, not replace, humans - but we have to help each other