Computer telephony integration is catching on in a big way, despiteour reluctance to talk to a robot, reports Tony Harrington.
If your company is not already running a call centre or a voice messaging service, and if no-one has yet tried to sell you a 'universal mailbox', your interest in computer telephony integration (CT...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders