Some think outsourcing the help desk is an excellent scheme, whileothers hang onto it when everything else has gone. Jane Dudman seeks outbelievers on both sides of the divide.
If outsourcing is a touchy subject, outsourcing the help desk is even more sensitive. What could be a better indicator of an IT department's devotion than the helpful voice at the end of the phone?...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders