Readers will recall the problems of British Gas' billing system which went live last year - all those red bills and disconnection notices sent to customers who hadn't even received initial bills. Backbytes...
Diversity is not economics - you need to start from the top, says Pitney Bowes' Sheryl Battles
And three things they don't, writes Holly Brockwell
The airline, which had no formal approach to APIs, needed new ways to compete in a crowded market
Holly Brockwell argues for professional mentoring as a positive choice for women in technology roles
If industry thought differently about what they want from candidates, the recruitment pool would open up, says Dr Patricia Charlton