Speakers at last week's launch of Ericsson's T39 mobile phone became the victims of nerves brought on by a shoddy technical set up. With lights dimming and brightening at will, and Powerpoint shows moving...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause