Moving to a Java-based help desk system needn't be a nightmare. Shan Kelly finds out why Brite Voice Systems believes it is already on track to save #1m with just such a move
If you think moving a sophisticated customer support system from a fat to a thin-client architecture sounds like a nightmare, you might be surprised. Brite Voice Systems, a global provider of telec...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders