After two years of whistling in the dark, the 3G phone people have not only accepted that they may have a problem, they've come up with a solution to it. At least, Lucent thinks it has. The competition,...
Amazon's cloud-based chatbot meant that more staff time could be devoted to value-add services
Call recording is a requirement in the healthcare and financial services industries
Cloud IP platform can detect disruptions to user experience through a mean opinion score
Video is important, but technical complexity and cost hold people back from investment
Historical records often point to a network component like a router, rather than the actual root cause