The government has taken a bold step with its online initiatives. You can have as much technology as you want, but if staff are not 'customer centred', it isn't going to make much difference.
Lately I have been taking an interest in online government. It's an intriguing area for a number of reasons. First, if the commercial world got it wrong with so many of its online projects, how can...
To continue reading this article...
Join Computing
- Unlimited access to real-time news, analysis and opinion from the technology industry
- Receive important and breaking news in our daily newsletter
- Be the first to hear about our events and awards programmes
- Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
- Access to the Computing Delta hub providing market intelligence and research
- Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders
