Soon we may stop running your Cable & Wireless customer service stories, but not until we recount Alastair Reid's experience. After being cut off when trying to complain, then put through to an office...
Employees claim that the tools give "the keys to the kingdom"
Researchers called the trend a "troubling sign"
The Alexa-powered hardware would offer suggestions to users on how they can better interact with people around them
Group CTO Ed Conolly explains the role of data infrastructure in meeting the demand for clean energy