Chit-chat around the department's coffee machine may not be astime-wasting as our bosses suggest. On the contrary, Phil Dourado findsthat idle gossip can oil the corporate cogs and keep the business machinerunning smoothly.
Can your IT system deal with corporate gossip? Not the who's-doing-what-to-whom chatter, but the kind of informal business banter people pick up every day from inside and outside their organisation...
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