IT Week: Many companies think of customer relationship management [CRM] systems as ripe for failure. As the head of an organisation hosting CRM services, why do you think this attitude prevails? Greg...
The use of chatbots and other virtual assistants will reduces staff turnover of customer service agents and improve their job satisfaction, says Feefo's Matt West
The North of England is turning into a technology hub
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Chancellor Philip Hammond unveils Fintech Sector Strategy