Providing good customer service is an essential. Computing looks at the business and technology prerequisties for keeping your clients happy
Service management is a discipline that manages IT systems in a holistic, business-centred manner. Service management must become your keystone
When lives are at stake, ensuring the best possible IT service for users on the frontline takes on a whole new meaning
Case study: South Somerset Works
South Somerset Works (SSW) has improved field service management by equipping housing maintenance staff with mobile technology to enhance customer service
Westinghouse Rail has adopted a service management approach that has promoted trust between IT and the business
IT service management (ITSM) encompasses a range of disciplines and best practice recommendations, as well as various elements of software and hardware
Case study: Sussex Health Informatics Service
The Sussex Health Informatics Service (HIS) provides IT and associated services to NHS member organisations across the county
Is service quality just about having an appropriate service level agreement (SLA)? It is a universal truth that an IT services contract...
Going on active service requires a team effort
Most services falling within our definition of service management involve the physical movement of goods or people
