Business Software
Crown Prosecution Service declares 'war on disks' is almost over
The CPS has transformed the way it handles multimedia, to raise security and lower costs
CRM in 2020 - it's all about the customer
With growing interest in AI, Computing Delta predicts customer relationship management will catch up with other enterprise IT systems in 2020
Kew Gardens in the market for new business intelligence system
Kew Gardens CIO Ian McKetty tells Computing that all the 'front of house' systems are being replaced: EPOS, CRM and BI
The challenge of making money through open source software
Computing speaks to two vendors with very different approaches
Nutanix and the 'messy middle' of the subscription software model
The hyperconvergence vendor moved from selling hardware to subscription software and took a hit to revenues in the process
Our bots are just flowcharts, they're not going to try to take over the world, says AA Ireland's Louise McCormack
Insurance companies have no choice but to automate so they'd better start learning how
Transforming the traditional: making industries programmable through APIs
Many businesses could be transformed by the strategic adoption of APIs, cloud services, artificial intelligence and big data
Rolling out single-sign-on and IAM at Plan International
Security, ease of use and cloud first are technology priorities for the children's charity, says IT head Jon Winder
How AA Ireland smoothed the road to more sales with bots
Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack
Microsoft's Skype for Business Online to be retired on 31 July 2021
And starting 1st September 2019, all new Office 365 customers will only be able to use Microsoft's Slack-rival Teams for calling, chat and meetings
Why banks need to lead the quest for AI transparency
Banks are using more AI, but customers don't always trust it
The state of AI in 2019
A look at what's happening now in UK businesses and public services and what's just around the corner
MongoDB unveils data lake, mobile and field-level encryption features
New features rolled out with MongoDB 4.2 and the Atlas managed cloud service
SAP and Oracle are 'all about locking people in', claims Rimini Street CEO
Software giants face stiff competition from newcomers, claims Seth Ravin. SAP begs to differ
Digital, big data and compliance turn spotlight on master data management
Data-driven business needs clean and accurate data
How the Hubble Space Telescope's IT team went from email to full-service support
Since the launch of Hubble in 1990, the only way for team members to get help with the telescope's operations has been to email the IT department
IT leaders expect consolidation of CRM and ERP
Information is often duplicated across both systems, but they cannot communicate with each other
Emotionally aware AI is imminent, says futurist Shivvy Jervis
An AI avatar voiced by Cate Blanchett that can read emotions is being rolled out right now by a major bank
Why SAP seems to be sidelining HANA
Big changes are under way at SAP, and HANA's weaknesses may be the root cause
AI & ML latest: Google disbands another AI ethics committee
Tricky stuff, ethics
Microsoft leaps into lead for HR software trials
Despite only being available for two years Dynamics Talent is most evaluated HCM software, according to a Computing study
The changing face of HR systems
The first of a two-part exploration of the HCM systems market
Why blockchain matters to your business - the growth of private blockchains
We are past the hype and into blockchain-based productivity, say lawyers from Osborne Clarke
How do organisations measure DevOps progress?
A panel of DevOps professionals including Ford and the Trainline explain how they measure their growth and maturity in their move towards a DevOps culture
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