Business Software
How AA Ireland smoothed the road to more sales with bots
Bots are a win-win-win for customers, sales and staff, insists customer lifecycle manager Louise McCormack
Microsoft's Skype for Business Online to be retired on 31 July 2021
And starting 1st September 2019, all new Office 365 customers will only be able to use Microsoft's Slack-rival Teams for calling, chat and meetings
Why banks need to lead the quest for AI transparency
Banks are using more AI, but customers don't always trust it
The state of AI in 2019
A look at what's happening now in UK businesses and public services and what's just around the corner
MongoDB unveils data lake, mobile and field-level encryption features
New features rolled out with MongoDB 4.2 and the Atlas managed cloud service
SAP and Oracle are 'all about locking people in', claims Rimini Street CEO
Software giants face stiff competition from newcomers, claims Seth Ravin. SAP begs to differ
Digital, big data and compliance turn spotlight on master data management
Data-driven business needs clean and accurate data
How the Hubble Space Telescope's IT team went from email to full-service support
Since the launch of Hubble in 1990, the only way for team members to get help with the telescope's operations has been to email the IT department
IT leaders expect consolidation of CRM and ERP
Information is often duplicated across both systems, but they cannot communicate with each other
Emotionally aware AI is imminent, says futurist Shivvy Jervis
An AI avatar voiced by Cate Blanchett that can read emotions is being rolled out right now by a major bank
Why SAP seems to be sidelining HANA
Big changes are under way at SAP, and HANA's weaknesses may be the root cause
AI & ML latest: Google disbands another AI ethics committee
Tricky stuff, ethics
Microsoft leaps into lead for HR software trials
Despite only being available for two years Dynamics Talent is most evaluated HCM software, according to a Computing study
The changing face of HR systems
The first of a two-part exploration of the HCM systems market
Why blockchain matters to your business - the growth of private blockchains
We are past the hype and into blockchain-based productivity, say lawyers from Osborne Clarke
How do organisations measure DevOps progress?
A panel of DevOps professionals including Ford and the Trainline explain how they measure their growth and maturity in their move towards a DevOps culture
RPA: flash in the pan or here to stay?
RPA hype has hit an all-time high, but it needs to evolve if it is to be truly useful, argues Sanjay Srivastava
The importance of marketing automation for cross-selling
Three cross-selling strategies where marketing automation can make a difference
GSK to roll-out 250 'bots' in RPA push this year
GSK's John Johnstone explains how the pharmaceuticals giant is using robotic process automation technology to drive digital transformation
AWS guns for MongoDB with DocumentDB service offering full compatibility
AWS hawks database service compatible with version 3.6 of MongoDB
Follow the leaders: Machine learning and AI in the retail sector
Many of the real-world applications of AI are to be found in retail, but it's the big players that are making the running
Bet Builder Case Study: How Golang Helped bet365 Achieve the Impossible
Alan Reed, Head of Sports Development, Hillside Technology (bet365), discusses how the Golang programming language has helped the firm
Oracle 'dirty tricks' to continue in 2019, claims Support Revolution
Mark Smith, CEO of Support Revolution, claims SAP is likely to audit its customers more, whilst Oracle will continue its 'dirty tricks'
Automation with a human touch: Introducing AI at insurer Hiscox
CIO Ian Penny runs through the ways AI and ML can streamline processes and reduce the drudgery of mundane tasks
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