Delivering a customer 360 view at Hermes
Courier firm's data infrastructure overhaul is helping push up standards and drive new opportunities, says head of data services Matt Peckham
From the viewpoint of a parcel, the world is a simple place. You start your journey, you are measured and weighed, your contents are reviewed, then you are taken by a series of trucks, vans and conveyor...
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With the 'new normal' here to stay, it’s time for businesses to start seriously thinking about how they can adapt long-term
