Tools to manage the customer relationship date back decades, but have evolved in leaps and bounds in the opening years of the 21st Century. That development is set to continue in 2020, and Computing Delta...
'Customers complained to me that we were a little bit too blackbox', says COO Matt Quinn
Identity and access management can be a tricky balancing act to get right
New features designed to streamline workflow and automate process in its Teams
The first wave of RPA may be over but it may have a big future in self-service IT