CRM in 2020 - it's all about the customer

Tom Allen
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The growth of AI, a renewed focus on the customer experience and merging channels will dominate CRM in 2020
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The growth of AI, a renewed focus on the customer experience and merging channels will dominate CRM in 2020

With growing interest in AI, Computing Delta predicts customer relationship management will catch up with other enterprise IT systems in 2020

Tools to manage the customer relationship date back decades, but have evolved in leaps and bounds in the opening years of the 21st Century. That development is set to continue in 2020, and Computing Delta...

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