Everyone wants to innovate but where does the money come from?
The 'service and innovation' model can help customers and service providers strike a mutually beneficial relationship
All organisations need to innovate if they are to survive and prosper. The relative urgency of this requirement depends very much on the sector and the organisation's place within it. Firms that are customer-facing...
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SLAs regularly missed, staff turnover high and the mood is depressing, an insider at engineering giant AECOM has claimed, as outsourcing woes continue
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Worldline CIO Ryan Bryers has been on a mission to build a high quality offshore DevOps team at low cost
LV Insurance: why we decided against using a system integrator for our IT transformation
'We didn't want to be two steps away from the action,' says delivery director Gavin Drescher
