Harley-Davidson selected ServiceNow for IT asset management over IBM and BMC because it was the only option with out-of-the-box flexibility, something that since deployment last year has "liberated" the...
'Customers complained to me that we were a little bit too blackbox', says COO Matt Quinn
Identity and access management can be a tricky balancing act to get right
New features designed to streamline workflow and automate process in its Teams
The retailer is also transferring 244 of its non-customer facing staff to Wipro