Unified communications systems: how and why they fail to deliver

John Leonard
clock

Failure to consult widely enough and provide sufficient training underlie many of the common issues that afflict UC systems

Most IT professionals will be familiar with the Pareto principle, in practice if not in name. For example, 80 per cent of support requests tend to come from the same 20 per cent of end users, and the most...

To continue reading this article...

Join Computing

  • Unlimited access to real-time news, analysis and opinion from the technology industry
  • Receive important and breaking news in our daily newsletter
  • Be the first to hear about our events and awards programmes
  • Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
  • Access to the Computing Delta hub providing market intelligence and research
  • Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders

Join now

 

Already a Computing member?

Login

More on Security

IKEAs email system under attack, report

IKEA's email system under attack, report

Reply-chain attacks allow hackers to send malicious emails from genuine accounts

John Leonard
clock 29 November 2021 • 2 min read
Partner Insight: Let's create a New Normal for leadership

Partner Insight: Let's create a New Normal for leadership

Scott Logic
clock 26 November 2021 • 5 min read
AWS expands free tier for data transfer

AWS expands free tier for data transfer

AWS has long been accused of keeping egress fees artificially high

clock 26 November 2021 • 3 min read