Unified communications systems: how and why they fail to deliver

John Leonard
clock • 5 min read

Failure to consult widely enough and provide sufficient training underlie many of the common issues that afflict UC systems

Most IT professionals will be familiar with the Pareto principle, in practice if not in name. For example, 80 per cent of support requests tend to come from the same 20 per cent of end users, and t...

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