Nortel signs outsourcing deal with PWC

Networking equipment supplier Nortel Networks has signed a five-year, $625m business process outsourcing (BPO) contract with consultant PricewaterhouseCoopers (PWC).

Written by John Geralds in Silicon Valley

Networking equipment supplier Nortel Networks has signed a five-year, $625m business process outsourcing (BPO) contract with consultant PricewaterhouseCoopers (PWC).

The move follows yesterday's announcement by Nortel that it will transfer its circuit board manufacturing and repair facilities and 4200 employees to electronics manufacturer Solectron in a four-year outsourcing deal valued at $10bn.

As a result of the PWC deal, about 1000 of Nortel's corporate services staff will move to new and existing PWC facilities.

Art MacDonald, Nortel's senior vice president of corporate services, said: "This agreement is in line with our business strategy to identify internal activities that are better undertaken with different strategies, such as outsourcing or contracting activities."

Under the terms of the agreement, PWC will manage the day-to-day operations of certain corporate services for Nortel. These include providing legacy system support groups for human resources, non-production purchasing, accounts payable, capital services, employee training, employee expense reimbursement and certain resourcing support functions.

Michael Corbett, president of Michael Corbett & Associates, a global authority on outsourcing, said the move is a prime example of how BPO is reshaping the modern corporation. "It also demonstrates why there is a growing demand for BPO service providers," he said.

The deal is the third in a series of contracts that PWC has signed during the last five months. Earlier this year, the consultant developed a 50 company hub, providing business strategy, design and consulting services to a business-to-business market that will include Pepsi, Proctor & Gamble and Kraft Foods.

PWC also has 100 consultants deployed at General Motors to help the US car giant realign its business for the automotive exchange that it is building with competitors Ford and DaimlerChrysler.

  • Have your say
  • Send to a friend
  • Print this
  • Share

Tags:

reader comments

related articles

HP in talks to buy PwC consultancy arm

Hewlett Packard has confirmed that it is in talks with PricewaterhouseCoopers, about the possible purchase of PwC's global management and IT consulting business. 11 Sep 2000

 

Nortel buys developer to speed ISP service

Nortel plans to acquire telecoms software developer Architel for $395m, to boost its internet service product line, Preside. 20 Apr 2000

Nortel sells European plants

Nortel Networks will sell manufacturing and repair operations in Europe, the US and Asia in the final phase of its restructuring process. 05 Apr 2000

Nortel unveils ebusiness unit

Nortel Networks has formed a new ebusiness unit that will sell products that let companies' customer service centres answer calls and respond to requests automatically over the internet. 29 Mar 2000

related whitepapers

today's top stories

Telepresence: coming to a screen near you?

Telepresence systems enable organisations to hold boardroom-style meetings with far-flung participants without the hassle and expense of arranging travel and accommodation. But while the technology is impressive, it does not come cheap, as Martin Courtney discovered when he sat in on a virtual meeting with executives from Philips 10 Mar 2010

Users give their verdict on Azure

Some of the first wave of UK adopters met in London recently to air their views on Microsoft’s cloud computing platform. Dave Bailey listened in 10 Mar 2010

Protests greet new Digital Economy Bill amendment

ISPs, digital rights groups and Liberal Democrat supporters cry foul 05 Mar 2010

Publishing special - Publishers innovate to survive

1) IT could hold the key to the future of publishing 2) Case Study: The Guardian harnesses social and mobile apps 3) How publishers are reacting to the iPad 02 Mar 2010

IT Leaders' Forum in association with IBM

A unique opportunity to hear from expert speakers and engage in a debate about the future of the CIO job function 29 Jan 2010

Advertisement

Keys to successful Service‐Oriented Architecture implementation

This white paper explores best practices and general design patterns for service oriented architecture (SOA).

The Roadmap to IT Maturity — Matching Strategy to Infrastructure for Business Success

This paper defines a roadmap for matching infrastructure strategy to business success.

Advertisement

Keep up to date with the latest products, services and technologies from the world's leading IT companies; ITHound.com brings you over 6,000 white papers, case studies and analyst reports.

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

More available - click 'submit' to view

Existing User

Newsletter user login:

Jobs

Related jobs

Job of the week

Job alerts

Sign up here

Find your next job

IT Salary Checker

Check salary here

Advertisement

Latest poll

NHS centralised data

NHS centralised data

Do you think the NHS can be trusted to safely look after personal data electronically?

View poll results

Latest audio and video articles

Video

HP unveils S Series notebooks

'Prosumer' line overhauled 01 Mar 2010

Web Seminar Listings

Preparing for enterprise-scale Windows 7 migration

The web seminar on 18 Feb will discuss how Windows 7 migration can increase IT efficiency in large enterprises, freeing up budgetary and personnel resources to focus on business innovation. Our panel of experts will examine the strategies, tools and services IT leaders can use to migrate successfully and reap the rewards of increased efficiency. 19 Feb 2010

Latest in-depth articles

Analysis

An expert view on mainframe migration

A look at the important decisions and necessary steps required before a mainframe migration 15 Mar 2010

Martin CaveComment

Lessons to be learned from cricket's internet outing

Imagine the scene. It’s the final of one of the most popular sporting events in the Indian subcontinent and millions of people are glued to their laptops and PCs in anticipation of the four runs required off the last ball of the match. Suddenly the connection jitters and 20 seconds later you see the jubilant crowd flooding onto the field of play… 12 Mar 2010

Primary Navigation