Latest Rightnow articles

Oracle acquires RightNow for £936m

Cloud Computing Security
So does this deal mean Oracle can now crush Salesforce? Not in the short term, says analyst
25 Oct 2011

Lastminute.com wants a chat with its customers

Leisure web site trials instant online communications with clients to improve customer service
14 Aug 2009

Case study: PhotoBox sharpens customer focus using IM

Online photo service introduces chat application to improve customer service
08 Jul 2009

Tesco boosts customer support

Hosted CRM platform is aimed at improving service levels and improving return
01 Apr 2009