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Oracle loses its biggest Siebel implementation to SugarCRM

IBM dumps Siebel for open source alternative with cloud pedigree
02 May 2012

4 comments / Have your say

Gartner: Customer ‘experience’ now a top-10 CIO priority

Gartner advises organisations to revisit their CRM strategies
25 Apr 2012

3 comments / Have your say

Doncaster Council awards £1.3m CRM deal to Lagan Technologies

Five-year contract aimed at improving council's services
22 Feb 2012

Have your say

Staffordshire councils prepare for £20m CRM migration

10 local authorities are looking to replace Oracle CRM system with cloud-based alternative
07 Dec 2011

Have your say

Premiere Products updates ERP to improve forecasting

UK-based maker of cleaning products is migrating its ERP system to IFS software
17 Nov 2011

Have your say

Citizen’s Advice experiences instability in Microsoft case management system

Logica had to suspend a company-wide roll out
18 Oct 2011

Have your say

Dreamforce 2011: Salesforce taps into tablets with new HTML5 mobile app

The cloud CRM giant also unveiled new features for its Chatter service
01 Sep 2011

Have your say

National Skills Academy migrates to Salesforce

Skills body collates all its disparate CRM systems with move into the cloud
03 Aug 2011

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Opinion: It pays to get social with your customers

Social CRM can enable businesses to mine a rich seam of customer experience
01 Aug 2011

Have your say

British Waterways upgrades its service management system

The company expects to save on both time and money
28 Jun 2011

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UK trails way behind rest of EU in e-business

Firms on Continent are much more likely to use e-business systems than their UK counterparts
01 Jun 2011

Have your say

Next-generation CRM: the time is now

SaaS and social media are opening up new possibilities for customer relationship management
31 May 2011

1 comment / Have your say

AmEx Travel: A case study in poor CRM process

11 May 2011

2 comments / Have your say

Computing Research: The future of CRM is social and mobile

CRM is now a thoroughly mainstream application, according to a recent survey by Computing
27 Apr 2011

Have your say

Exclusive: De Vere Group IT director Jo Stanford on moving business functions to the cloud

Says shift to the cloud was like "passing on a headache"
22 Apr 2011

5 comment / Have your say

Interview: Volkswagen UK systems director Nick Gaines

Volkswagen UK's IT chief explains how important it is for technology leaders to understand business strategy and processes in the modern enterprise
22 Mar 2011

Have your say

Gartner expects social CRM to take off over next five years

But some will remain hesitant due to a lack of tried-and-tested business models
03 Mar 2011

Have your say

SAP Business ByDesign still only pulling in minnows

None of the UK companies that use it have more than 100 staff
23 Feb 2011

Have your say

Hotel chain Yotel signs five-year deal with Atos Origin

Services firm will manage the integration and deployment of new self-service kiosks from Shere
10 Feb 2011

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Microsoft plays catch-up with hosted CRM launch

Microsoft Dynamics CRM Online now available in UK
17 Jan 2011

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Microsoft offers cash to lure customers from competitors

Open letter offers users $200 if they switch from Salesforce or Oracle
07 Dec 2010

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William Hill deploys Unica web analytics system

NetInsight beefs up William Hill Online's web analytics
10 Sep 2010

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SAP CIO says rolling out 1,500 iPads is just the start

Rollout across sales, marketing and pre-sales teams will soon be followed by a general deployment
07 Sep 2010

Have your say

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IBM dumps Siebel for open source alternative with cloud pedigree 02 May 2012

02 May 2012

Gartner advises organisations to revisit their CRM strategies 25 Apr 2012

Five-year contract aimed at improving council's services 22 Feb 2012

10 local authorities are looking to replace Oracle CRM system with cloud-based alternative 07 Dec 2011

UK-based maker of cleaning products is migrating its ERP system to IFS software 17 Nov 2011

Logica had to suspend a company-wide roll out 18 Oct 2011

The cloud CRM giant also unveiled new features for its Chatter service 01 Sep 2011

Skills body collates all its disparate CRM systems with move into the cloud 03 Aug 2011

Social CRM can enable businesses to mine a rich seam of customer experience 01 Aug 2011

The company expects to save on both time and money 28 Jun 2011

Firms on Continent are much more likely to use e-business systems than their UK counterparts 01 Jun 2011

SaaS and social media are opening up new possibilities for customer relationship management 31 May 2011

11 May 2011

CRM is now a thoroughly mainstream application, according to a recent survey by Computing 27 Apr 2011

Says shift to the cloud was like "passing on a headache" 22 Apr 2011

Volkswagen UK's IT chief explains how important it is for technology leaders to understand business strategy and processes in the modern enterprise 22 Mar 2011

But some will remain hesitant due to a lack of tried-and-tested business models 03 Mar 2011

None of the UK companies that use it have more than 100 staff 23 Feb 2011

Services firm will manage the integration and deployment of new self-service kiosks from Shere 10 Feb 2011

Microsoft Dynamics CRM Online now available in UK 17 Jan 2011

Open letter offers users $200 if they switch from Salesforce or Oracle 07 Dec 2010

NetInsight beefs up William Hill Online's web analytics 10 Sep 2010

Rollout across sales, marketing and pre-sales teams will soon be followed by a general deployment 07 Sep 2010

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IBM dumps Siebel for open source alternative with cloud pedigree
02 May 2012

Gartner advises organisations to revisit their CRM strategies
25 Apr 2012

Five-year contract aimed at improving council's services
22 Feb 2012

10 local authorities are looking to replace Oracle CRM system with cloud-based alternative
07 Dec 2011

UK-based maker of cleaning products is migrating its ERP system to IFS software
17 Nov 2011

Logica had to suspend a company-wide roll out
18 Oct 2011

The cloud CRM giant also unveiled new features for its Chatter service
01 Sep 2011

Skills body collates all its disparate CRM systems with move into the cloud
03 Aug 2011

Social CRM can enable businesses to mine a rich seam of customer experience
01 Aug 2011

The company expects to save on both time and money
28 Jun 2011

Firms on Continent are much more likely to use e-business systems than their UK counterparts
01 Jun 2011

SaaS and social media are opening up new possibilities for customer relationship management
31 May 2011

CRM is now a thoroughly mainstream application, according to a recent survey by Computing
27 Apr 2011

Says shift to the cloud was like "passing on a headache"
22 Apr 2011

Volkswagen UK's IT chief explains how important it is for technology leaders to understand business strategy and processes in the modern enterprise
22 Mar 2011

But some will remain hesitant due to a lack of tried-and-tested business models
03 Mar 2011

None of the UK companies that use it have more than 100 staff
23 Feb 2011

Services firm will manage the integration and deployment of new self-service kiosks from Shere
10 Feb 2011

Microsoft Dynamics CRM Online now available in UK
17 Jan 2011

Open letter offers users $200 if they switch from Salesforce or Oracle
07 Dec 2010

NetInsight beefs up William Hill Online's web analytics
10 Sep 2010

Rollout across sales, marketing and pre-sales teams will soon be followed by a general deployment
07 Sep 2010