Latest CRM articles

LHK Fine Wines uncorks custom CRM/ERP system based on the Netsuite cloud platform

Fine Wines uncorks a custom CRM-ERP system based on the Netsuite cloud platform
Company explains why Netsuite was chosen over SAP, Microsoft and Salesforce, and describes the advantages the new system has brought to the small business
24 Oct 2014

Why is Salesforce so expensive?

Salesforce Dreamforce 2013
Or is it? CIOs disagree as to the value provided by the software-as-a-service firm
21 Oct 2014

It's a matter of distrust: Utilities in the age of transparency

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Neil Kinson, vice president EMEA, Redwood Software, examines why the utility sector is falling behind its retail and US counterparts
15 Jul 2014

Qantas Airways opts for Teradata solution to reduce marketing process from five days to four hours

Teradata solution helps Qantas deal with its 10 million frequent-flyer members
08 Jul 2014

Salesforce announces aggressive expansion into UK

New UK data centre and London 'Salesforce Tower' revealed today
22 May 2014

SuiteWorld 2014: 'Amazon-like' HTML 5-based new UI revealed as CEO Nelson bashes cloud rivals

'Next-gen' B2B customer centre also unveiled in San Jose today
14 May 2014

Crown Commercial Service wants specialist supply base for public bodies

Supply base will provide more services and expertise than generalist suppliers, claims CCS
25 Apr 2014

ING Bank selects HortonWorks ahead of Cloudera in a bid to exploit big data

Dutch bank wants to cut costs and improve services by replacing ageing data warehouse with a Hadoop data platform
04 Apr 2014

Putting digital first: An interview with Camden Council CIO John Jackson

Jackson tells Computing how the council’s digital strategy is changing the way its staff work
31 Mar 2014

Basildon Borough Council deploys Microsoft Dynamics CRM in bid to cut costs and improve efficiency

Smarter decisions based on customer insight will enable the council to become more efficient, says project manager
28 Mar 2014

Big Data Summit 2014: ‘Data scientists are like yetis - there aren’t many of them’ - HP

The size issue of big data is no longer an problem, but lack of data scientists is, says HP's big data solution marketing director
27 Mar 2014

RBS picks Microsoft SQL Server 2012 PDW solution in a bid to increase efficiency

RBS can now understand its customers better, claims chief analytics officer Alan Grogan
13 Mar 2014

Is Microsoft just testing the waters with Social Listening?

Sooraj Shah questions whether end-users are likely to find that Microsoft’s social tool adds any real value
12 Mar 2014

Meet IT's new boss: The CMO...

A growing number of CIOs are having to fend off an outright takeover by sales and marketing departments
12 Mar 2014

Dow Chemical: Microsoft Dynamics CRM has 'caught up with Salesforce offering'

Dow Chemical aims to upgrade to Microsoft Dynamics CRM 2013 this April
06 Mar 2014

Customers big up Dynamics as Microsoft updates apps at Convergence 2014

Updates aimed at easing integration and enhancing functionality of 'customer centric' companies, says Microsoft
04 Mar 2014

NatWest selects Microsoft Dynamics CRM ahead of Salesforce.com and Oracle

Dynamics was preferred because of its on-premise option, says RBS head of CRM
24 Feb 2014

Great Ormond Street Hospital Children’s Charity looking for CRM software solution

Project could accommodate more than one vendor and implementation partner
21 Feb 2014

Microsoft buys Parature to boost Dynamics CRM platform

Self-service knowledge base and social media integration aimed at helping organisations to better connect with their customers
08 Jan 2014

Lonely Planet replaces ‘expensive’ SAP and Salesforce.com with NetSuite

No need to pay more for a system that 'didn't give us any competitive advantage', says Lonely Planet's Darragh Kennedy
06 Jan 2014

Salesforce1: a case of style over substance?

Peter Gothard examines the SaaS pioneer’s new mobile platform, which some have hailed as a radical upgrade but others have dismissed as snake oil
06 Jan 2014

Phones 4u selects Cisco's network over HP and Brocade in infrastructure upgrade

Logicalis selected to design and implement the core network for mobile phone retailer
17 Dec 2013

Dreamforce 2013: Salesforce1 will 'jumpstart innovation', predicts VP Rosenbaum

'Mobile first approach' is key thinking behind announcement
19 Nov 2013

Danger lurks in the shadows: the darker side of collaboration

John Leonard examines the risk for IT from employees setting up their own collaboration systems
14 Nov 2013