Spam filters are weeding out important messages
Five million hours wasted looking for email
24 Sep 2007, Computing staff, Computing
http://www.computing.co.uk/ctg/news/1853827/five-million-hours-wasted-looking-email
UK IT managers are spending more than five million hours per year searching for lost emails, according to a survey.
The wasted effort equates to more than £140m in staff costs, says the poll from e-Media, commissioned by email management specialist Mimecast.
Email is the most important communication method between businesses, but too often filtering systems are weeding out valid messages.
Sixty per cent of the survey's 100 respondents said they had lost important emails. More than half check their mail quarantines daily and another 22 per cent check it a few times a week.
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SPAM and business messaging
It's clear that Spam filters do have a use within a business - we get spammed with all sorts of personal promises every day, and as the article suggest it leads to delays when trying to find emails. The answer isn't avoiding Spam, but looking to other technologies like secure instant messaging where you grant access to the people you want to communicate with. This will assist in reducing the time communicating - talk with the right person at the right time. A lot of the spam sources get their information from unsecured website form fields - perhaps there might be a requirement to make this specific form more secure?
Posted by: Anonymous 24 Sep 2007