Implementing business intelligence (BI) tools has been a top priority for IT managers for some time – but many organisations that have introduced such systems are yet to fully realise the potential benefits of their investment. The key to successful BI is the combination of skills and expertise from both the IT department and the business divisions to deliver the ability for decision-makers to access the information and insight they need.

In this Computing web seminar, in association with Oracle, we look at the practical steps that will help IT managers to deliver BI systems that meet the needs of the business.

Privacy and data protection have become increasingly high-profile concerns for IT managers - to make sure a data loss scandal doesn’t happen to you. A new breed of products known as privacy-enhancing technologies are specifically designed to help organisations manage the increasingly complex and widely distributed information they store.

In this Computing web seminar, in association with Hitachi Data Systems, we examine the emerging tools, technologies and best practice in managing data and ensuring privacy of sensitive or confidential information.

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Better collaboration between employees and with external partners such as customers and suppliers can be an important way for mid-sized companies to make better use of resources and expertise from within and outside the firm. Web 2.0 technologies are opening up new ways to connect staff with relevant expertise and useful information.

This Computing web seminar, in association with IBM Express Advantage, examines the emerging tools, technologies and best practices for improving collaboration in mid-sized companies.

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IT service management (ITSM) and improving the energy efficiency of technology are two of the highest priorities for IT managers this year. But few organisations realise that these two objectives can be linked together to achieve operational improvements in both.

ITSM tools such as ITIL are increasingly being introduced to deliver better service and support, but the scope for using such processes can extend even further. In this Computing web seminar, in association with IBM, we examine the best practice in using ITSM to improve your environmental credentials, enhance IT service and support, and cut costs.

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