IT service management (ITSM) and improving the energy efficiency of technology are two of the highest priorities for IT managers this year. But few organisations realise that these two objectives can be linked together to achieve operational improvements in both.

ITSM tools such as ITIL are increasingly being introduced to deliver better service and support, but the scope for using such processes can extend even further. In this Computing web seminar, in association with IBM, we examine the best practice in using ITSM to improve your environmental credentials, enhance IT service and support, and cut costs.

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The public sector faces unique challenges in managing risk. As the recent HM Revenue and Customs data loss scandal demonstrated, a failure to plan for and respond to unexpected problems can have huge consequences, affecting politicians, senior executives, employees and citizens in a wave of bad publicity.

This Computing web seminar, in association with BT, examines the best practices in managing risk and how they relate to IT – but with a specific focus on the issues affecting public sector bodies.

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Adapting to the rapidly changing needs of the business puts further pressure on IT managers to build data centres that are flexible and cost-effective. A wide range of issues need to be considered, such as infrastructure consolidation, scalability, continuity and automation – not to mention key trends such as service-oriented architecture, green computing, and data warehousing.

In this Computing web seminar, in association with Oracle and Fujitsu-Siemens Computers, we examine the emerging tools, technologies and best practice in delivering world-class data centres and high-availability applications.

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Business intelligence (BI) has become an established tool for senior executives to manage and monitor their operations. But just imagine how much more productive your organisation could be if those insights were available to every relevant employee, whenever they need them. The next stage in the adoption of BI will see the technology on every users’ desk.

In this Computing web seminar, in association with Microsoft, we examine the tools, technologies and best practice for using business intelligence to improve the productivity of your organisation.

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