At its OpenWorld event in San Francisco, Oracle launched an update to its customer support program designed to offer firms automated, personalised advice on their IT systems.

The latest version of Software Configuration Manager enables firms to upload their software information to Oracle’s support database. Oracle can then analyse the data and offer tailored advice on next best steps, the vendor said.

“It’s allowing firms to do systems management via online support,” said Chuck Roswat, executive vice president, Oracle Product Development. “You upload your software configurations via Oracle MetaLink and Oracle will make recommendations such as which patches should be applied based on what other customers with similar configurations look like.”

The tool is part of the vendor’s MetaLink support program, and is available now to Oracle Premier Support customers.